Privacy Policy

1. Introduction

Welcome to Lester & Lachs Limited (“we”, “our”, “us”).

We take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information about you when you use our website www.lesterlachs.co.uk, make an enquiry, or otherwise interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Lester & Lachs Limited
Company number: 15950362
Registered address: Global House, 303 Ballards Lane, London N12 8NP
Email: hello@lesterlachs.co.uk
Telephone: 020 8051 2010

We are registered with the Information Commissioner's Office (ICO) as a data controller.

3. What Information We Collect

We may collect and process the following information about you:

a) Information you provide directly

• Your name, email address, and phone number when you submit an enquiry form.
• Property details, requirements, or preferences you share with us.
• Any correspondence you send us by email, phone, or through our website.

b) Information we collect automatically

• Technical data such as your IP address, browser type, and device information.
• Information about how you use our website (pages visited, time on site, etc.).
• Cookies and analytics data via tools such as Google Analytics or similar platforms.

c) Information from third parties

• Data from property portals or social media when you contact us via those platforms.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide estate agency services.
• Send you property details, valuations, or marketing communications (if you have consented).
• Manage client relationships and fulfil contractual obligations.
• Improve our website, services, and marketing.
• Comply with legal and regulatory requirements (e.g. anti-money laundering checks).

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Consent: when you've opted in to receive communications.
• Contract: where processing is necessary to perform a service you've requested.
• Legal obligation: for compliance with HMRC or AML regulations.
• Legitimate interests: to operate, promote, and improve our business and customer experience.

6. Cookies and Analytics

We use cookies to make our website work efficiently and to analyse how visitors use it.

You can control or delete cookies in your browser settings at any time.

We use analytics tools (such as Google Analytics) to track anonymous usage data — this helps us improve our content and website performance.

For more details, see our Cookie Policy (if separate) or contact us directly.

7. How We Share Your Information

We only share your data when necessary, for example with:

• Service providers who help us run our website, marketing, or IT systems.
• Professional partners such as solicitors, surveyors, or referencing agencies (where relevant).
• Legal or regulatory authorities where required by law.

We never sell your data to third parties.

8. How We Store and Protect Your Data

Your personal data is stored securely on UK or EU-based servers.

We take appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss of your data.

We retain personal data only for as long as necessary to provide our services and meet legal obligations.

9. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data (“subject access request”).
• Correct or update inaccurate information.
• Request deletion of your data (“right to be forgotten”).
• Object to processing based on legitimate interests.
• Withdraw consent for marketing at any time.
• Request data portability where applicable.

To exercise these rights, contact us at: hello@lesterlachs.co.uk

10. Marketing Preferences

If you have opted in to receive marketing communications, you can unsubscribe at any time by clicking the link in our emails or contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Please check this page periodically to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lester & Lachs Limited
Email: hello@lesterlachs.co.uk
Phone: 020 8051 2010
Website: www.lesterlachs.co.uk

If you are not satisfied with our response, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.